social0meter

 About SocialOmeter

SocialOmeter is ACOC’s white labeled version of ReviewAnalyst, a top-ranked review and social media monitoring & reputation management tool designed for the Hospitality & Restaurant Industries. The program monitors consumer generated content from Online Travel Agencies (OTA’s), Review Sites, and major Social Venues such as Twitter YouTube, Flickr, and FourSquare and displays it in a concise, user-friendly online dashboard where hotels can visualize trends, analyze reviews and size-up your competition. Most importantly SocialOmeter helps you protect your brand reputation by letting you respond to the online community.

With SocialOmeter...

• See how you stack up against your top 6 competitors

• Receive aggregated reviews and ratings from a growing number of travel review sites.

• Monitor the latest hotel reviews, buzz and notification of new videos and images uploaded on your exclusive Dashboard that can be accessed at any time from any location

• You determine how frequently you receive notification of reviews on what people are saying and uploading about your hotel

• Send weekly summaries automatically to the entire management tea 

Use SocialOmeter to analyze your brand

• Identify shifting trends in what the online community is saying about your property

• Discover key selling points and reoccurring themes in both the positive and negative comments. Does housekeeping keep popping up as an issue in comments? Is the front desk staff continuously praised?

•Tap the hidden value of online hotel reviews by keeping an eye on how guests feel about your business at a fraction of the cost of customer surveys and market research!  Then go to your Dashboard to view what videos and images customers have uploaded and determine if you need to take action to improve your service

Use SocialOmeter to engage the community 

• SocialOmeter makes it easy to react promptly to negative reviews (where management responses are enabled on sites such as TripAdvisor).

• Mitigate the damaging effects of a negative review and build a positive online relationship with past and potential guests.

• Whether your property receives raving reviews, or a few negative ones, it’s a good idea to open a professional dialogue with those who cared enough to write.

• SocialOmeter provides hotel & restaurant managers with tips and guides to make responding simple and effective.

• A few well-placed words from management go a long way in developing a positive relationship between your business and the online community.

The most important goal of SocialOmeter is to make it simple and easy to manage and monitor user-generated content about your hotel and/or restaurant. Greater efficiency allows you to be more successful with your Social Media strategies.

Contact us by email to arrange a demo or by telephone at 905.990.0079 x 108 (toll-free at 888.235.6009 x 108).